Support

Last updated: 7 November 2026

Questions, problems or ideas? Email admin@peerware.site.

Is your dog unwell? Don't wait for an email reply: call your vet or a pet poison line now. Pet poison lines by country

Common questions

Is Pupkeeper a vet?

No. Pupkeeper gives general information from veterinary and poison-control sources. It can't examine your dog or give a diagnosis, and Ask Pupkeeper's answers come from AI, which can be wrong. In an emergency, contact a vet.

Where is my data?

On your phone. There's no account and no sign-in. Your dog's details stay on your phone unless you turn on family sharing or ask Pupkeeper a question; the privacy policy says exactly what's sent. A backup goes only where you put it: a file you keep or, on Android, your own Google Drive.

How do I restore Premium?

Go to Settings → About and privacy → Restore purchases (in older versions, Settings → Restore purchases), or tap Restore on the Premium screen. Use the same Apple ID or Google account you bought Premium with.

How do I move to a new phone?

On your old phone, go to Settings → Backup & restore → Save a backup file, and keep the file somewhere you can open from the new phone. Then install Pupkeeper on the new phone and use Settings → Backup & restore → Restore from a backup file. On Android you can instead turn on Back up to Google Drive every day, then choose From Google Drive when the new phone offers to restore.

The photo check got it wrong

AI can make mistakes. Tap Report on the result so we can review it (we get the AI's answer text, not your photo), and search the guide for the item to check what to do.

How do I share a care sheet with my sitter?

Send your sitter the care-sheet link from the app. It opens in any browser, with a Print button, and the details live in the link itself: our server doesn't store them.

How do I show my dog's vaccinations to a vet, groomer or kennel?

Open your dog's Pupkeeper Pass in the app. They scan its QR code or open its link to see the vaccinations, treatments and contacts you chose, with no app or account. Like the care sheet, the details live in the link itself. It's your own record, so a kennel that needs a vet's certificate will still ask for one.

How does family sharing work?

In Settings → Family sharing, start a family or join one with an invite code. Everyone in the family sees the same dogs, meals, walks, potty breaks and reminders on their own phone. The privacy policy says what's stored and for how long.

How do I delete everything?

Go to Settings → About and privacy → Delete everything on this phone (in older versions, Settings → Delete everything on this phone).