Terms of use

Last updated: 7 November 2026

These terms apply to the Pupkeeper app and website, provided by Peerware Ltd, United Kingdom ("we", "us"). By using Pupkeeper, you agree to them. Questions? Email admin@peerware.site.

Not veterinary advice

Pupkeeper gives general information from veterinary and poison-control sources. It is not veterinary advice, diagnosis or treatment. In an emergency, contact a vet.

Information in the guide

We can't guarantee that the information is complete or current. The sources are listed on each entry, so you can check them.

Dose checks and calorie guides

Dose checks are estimates based on published thresholds, and dogs vary. If you're unsure, call your vet. The daily calorie guide is a general estimate too.

Photo and label checks

AI photo and label checks can be wrong. Check the result against the guide, and if in doubt, call your vet.

Ask Pupkeeper

Ask Pupkeeper's answers are generated by AI from the guide and what you've recorded about your dog. They can be wrong or incomplete, and they aren't veterinary advice, a diagnosis or a treatment plan. Check anything important with your vet. If your dog may be in danger, call your vet or a pet poison line straight away instead of waiting for an answer.

Premium

• Prices are shown in the App Store or Google Play before you buy.
• Subscriptions renew automatically until you cancel. Cancel in your Apple ID or Google Play account settings at least 24 hours before the renewal date.
• Free trials convert to a paid subscription unless you cancel at least 24 hours before the trial ends.
• Refunds are handled by Apple or Google under their own policies.

If you use an iPhone or iPad

Apple's standard Licensed Application End User License Agreement (EULA) applies in addition to these terms.

Lost-dog tags, care sheets and the Pupkeeper Pass

The information you put on a lost-dog tag or a Pupkeeper Pass is visible to anyone who scans its QR code or opens its link, and what you put on a care sheet is visible to anyone who has the link. Don't include anything you don't want shared. A pass is a record you keep yourself, not a vet's certificate.

Family sharing

Everyone in a family sees the family's dogs, health records, meals, walks and reminders, and the display name next to what each member logs. Only invite people you trust with that, and give the invite code only to them. Any member can leave at any time. The person who started the family can stop sharing for everyone, which deletes the family's data from our server; each phone keeps its own copy of the dogs.

Street-dog map

What you add to the street-dog map is shown to other users nearby. Don't include people in photos. Photos are checked automatically before they're published, and users can report entries.

Third-party data

• Places come from OpenStreetMap: © OpenStreetMap contributors, available under the Open Database License (ODbL).
• Weather forecasts come from MET Norway (the Norwegian Meteorological Institute), under the Creative Commons Attribution 4.0 (CC BY 4.0) licence.

Liability

Our liability is limited to the extent permitted by law. Nothing in these terms limits any liability that cannot be limited by law.

Governing law

These terms are governed by the law of England and Wales.

Contact

Peerware Ltd, United Kingdom
Email: admin@peerware.site